Click the red Sign In link at the top right corner of this web page and enter your email to find your WebClock environment. Once you click GO, you will be redirected to your WebClock login page.
From the employee login screen, click Forgot Pin?. Enter your ID and security question, then set your new PIN.
Log in, click Time Management, then select the date range you want to see.
From the manager login screen, click Forgot Password?". Enter your username and email address, then the system will generate a new password and send it to your email.
1) Cog wheel menu > Supervisors > Add new.
2) Fill out all necessary info and click OK to save.
If the profile is manager level (not admin), edit the profile and assign a department with the View/Set Group List button.
A) Most likely your web browser has cached old conflicting data. Clear cache and cookie information, then navigate back to WebClock.
B) WebClock may be open in multiple tabs. If another tab is left unattended, it will log you out of all tabs. Close all tabs and navigate back to WebClock.
C) Your manager profile may be incomplete. Ask your site admin to make sure a department is assigned to your profile.
A) The employee may not have been assigned to a department the manager profile is set to oversee.
B) If the manager profile needs to see only some employees, and not all in a department, update the manager's profile to select the individual employee with the "View/Set Employee List" button.
Under the Employee tab in WebClock. The PIN will display next to their ID on the main screen if one is set. You can click the Send Welcome Email button which will email the employee with their login information as well as basic instructions on accessing WebClock.
A) Once you reach the maximum number of employees within your license count, the next employee add will populate a screen allowing you to update licenses.
B) You can contact WebClock by email, chat, or phone at any time to request a license count change.
A) The employee's profile may be set to exempt status.
B) The employee's profile may have an incorrect overtime threshold.
C) They may not have worked enough hours in the week to receive overtime. Overtime is calculated per 7-day pay week.
1) Cog wheel menu > Holidays > Add.
2)Set the date, description, pay code, and Pct Credit at minimum. additional fields may be used based on your site configuration.
A) The holiday may not have processed yet. Make sure the Processed button was pressed by an admin user.
B) The holiday may have been set up without a credit value.
C) The employee may not have been eligible. You can confirm eligibility rules within the site option settings under the Holiday Handling category.
They most likely forgot to punch out from their last shift, and the system is closing the record to generate an anomaly for manager review. Your site may be configured in various ways to handle missed punches and auto-records.
Time Management tab > Reports. The reports listed under the Exports section can generate all historical data. Archived historical data can not be displayed in other reports, but support can make the data available upon request.
A) The period may not yet have been processed, or was skipped over. WebClock does not allow processing out of order, so any periods skipped will still display Processed because one after that was.
B) The employee was not eligible for accruals. Compare the set rules against the employee's profile to determine what may not be set correctly.
C) If you utilize a data feed to sync accruals from a PEO Partner, the accrual plan code may not be set on the Time Off Request Types page.
Within the (?) icon at the top right of your WebClock site once you're logged in, available to both managers and employees.